Frequently Asked Questions
Where do you ship from?
Austin, TX!
Do you ship internationally?
At the moment, yes! International shipping prices are subject to change and DO NOT include customs, duties and/or taxes which may be charged depending on your country's import laws.
How long will it take to receive my order?
Domestic orders may take 3 - 7 days to arrive once they have been shipped out, international orders may take between 2 - 12 weeks depending on your country's postal service. If an item is a pre-order, it will mail out on the listed date on the product page (and will include all other items purchased at the same time, including non-preorder/in stock items). I mail orders once a week on Thursdays, if you make a purchase on Thursday your item may ship out the following week.
What is your return/exchange policy?
Once an item has been shipped out, all sales are final. If your order has not shipped yet and you wish to change/cancel your order please contact me via email or the contact page ASAP.
What should I do if my order was damaged in the mail/something was missing from my package?
Please send me an email along with photos of the damaged item, or let me know if I've forgotten an item and I will do my best to work something out!
Do you sell at conventions?
Yes I do! You can check my event schedule to see where I'll be exhibiting and selling my merchandise.
Are you available for commissions, or any other kind of work?
Yes! I accept commissions from time to time and am currently available for freelance and in-house work. Please send all work inquiries to [email protected]
My question isn't on this list!
if you can't find an answer to your question here, please feel free to contact me through email, or shoot me a DM on my social media.